At Purring Pooch, customer satisfaction is our highest priority. Understandably, because all of our products are personalized and can not be re-used, we cannot paw-sibly accept returns.
If any item arrives damaged, please send a photo to CustomerCare@PurringPooch.com along with the order number so that we can replace the item at our cost.
While we want every order to be purrfect, manufacturing mistakes can happen from time to time. We can offer reprints or refunds for your orders if we made a mistake. If you are submitting a reprint or refund request, please be sure to include photo evidence of the error.
Items can not be refunded due to customer error, so please be sure to make sure all customizations are 100% correct before submitting your order.
Any refunds will be credited back to the original payment method, typically within 3-5 business days.
Due to the personalized nature of our products, we are unable to offer cancellations.
Please be aware that when we create your artwork, we use the photo you uploaded with your order. For this reason it is important to follow our Photo Guidelines to ensure the best result. We do perform quality checks prior to artwork creation and may contact you via email to request a new photo.
Holiday Season Policy
During our busy howl-iday season and high volume and unexpected circumstances beyond our control, there might be a delay in delivery of your order so please place your orders early.
Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect Purring Pooch. or any of our carriers. Thank you for understanding.
You can always contact us for any return question at CustomerCare@PurringPooch.com.