All items offered at PurringPooch.com are made-to-order. This means that when you place your order, we create and print that personalized item(s) just for you, one at a time with the best quality! Production for these custom orders takes between 3-6 business days.
Once your order is created and inspected for quality, it will be shipped with tracking. Average shipping time in the U.S. is 3-5 business days. Therefore, you should receive your order within 1 to 2 weeks from the time you placed your order. Although this may seem a bit long, we think you'll agree that this unique personalized pet canvas art that cannot be found anywhere else will be well worth waiting for 🐶😸.
All orders are standard shipping with tracking and you will receive your tracking number by email as soon as it's available.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
Transit time estimates are shown below:
USA: 3-5 business days
Canada, U.K., Australia, Mexico: 5-7 business days
FREE standard shipping on domestic orders over $75.00 (50 states).
Shipping Prices are a flat fee (all prices in USD):
USA: $4.99 standard shipping
U.S. Territories: Alaska, Hawaii, Puerto Rico, Virgin Islands: $9.99
Canada, U.K., Australia, Mexico: $11.99
- International orders have limited tracking as they go through customs and being shipped by sea/air.
- USPS orders may require extra days during sorting.
- Expect a delay during peak holidays as our couriers experience a surge in parcels to be delivered.
Questions? Review our FAQ page here and our friendly customer service team is on standby at CustomerCare@PurringPooch.com. We typically reply within 24 hours.